Support

Frequently asked questions

Find answers to the most common questions from our users.

General

How do my guests access the guidebook?
Your guests scan a QR code (printed or sent by message) and instantly access the guidebook on their smartphone. No app to download.
Are guidebooks available in multiple languages?
Yes, guidebooks support 7 languages (FR, EN, ES, DE, IT, PT, NL). You can translate the content of each module manually to offer a personalized experience to your travelers.
Can I customize the guidebook's appearance?
Absolutely. You can choose your colors, add your logo, and with the Business plan, even add custom CSS for full control.
What is the Pro Guidebook?
The Pro Guidebook generates a personal link for each guest. Sensitive information (access codes, Wi-Fi, check-in) is only visible with this link, while general info remains accessible to everyone. Available on Pro and Business plans.

Pricing & Subscription

Is Welcomium free?
Yes! The Free plan lets you create 1 guidebook with 6 modules. It's enough to test the platform.
Is there a commitment?
No, all plans are commitment-free. Pay monthly and cancel whenever you want.
Can I change plans or cancel?
Of course. You can change plans anytime from your dashboard. Cancellation is immediate, no hidden fees.

Technical

Do I need to install an app?
No, neither for you nor for your guests. Welcomium works entirely in the web browser. A simple link or QR code is enough.
Does the guidebook work offline?
The guidebook is a Progressive Web App (PWA). Once loaded, essential information remains accessible even without an internet connection.
How does the integrated shop work?
With Pro or Business plans, you can offer paid services directly in the guidebook. Payments are secured via Stripe.

Security & Data

Is my data secure?
Yes. We use SSL encryption, payments are handled by Stripe (PCI DSS certified), and your data is hosted in Europe.
Who can see my guidebook?
In classic mode, anyone with the link can see the guidebook. In Pro mode, you control visibility: sensitive information is only accessible with a personal link per guest.

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